Amazon made an insultingly low offer to a woman after one of the company’s delivery drivers crashed into her garage door, damaging it and one of her cars inside.
Casey Haggard of Creve Coeur, Missouri, came home from a family vacation on July 7 and immediately noticed the mangled door, local TV station KMOV 4 reported.
There was a note left by the culprit. It said, ‘I hit your garage,’ and was signed ‘Amazon.’
When Haggard reached out to Amazon, all it offered initially was a refund on the packages that were delivered.
‘Amazon contacted me once just to say we’re sorry about it, refunded our package, but that was like $18,’ she said.
After that, Haggard spent at least a week trying to get Amazon to pay for the damages caused by the driver.
‘They said we’d be in contact, they weren’t in contact,’ she said.
To complicate matters, since the garage door was broken and couldn’t move up, she was unable to get the vehicles out so someone could do an estimate on how much repairs would cost.
Pictured: Casey Haggard’s garage after an Amazon delivery driver accidentally hit it
Haggard claimed all Amazon offered her at first as compensation was a refund on her packages, which was about $18
‘I want them to send somebody out to assess how much this is going to cost, I want them to assess the damage to my car, I want to be able to get my cars out and use them again,’ Haggard said.
Haggard said customer service told her to go through ‘ARC,’ which is Amazon’s claim portal.
When she tried, Haggard claims all she got was a dial tone. Eventually she was able to reach someone with Amazon Web Services, but she said that was a dead end as well.
A company spokesperson said this is not the correct way to file a claim. Rather, people should reach out to customer service directly.
After pressure from local TV station KMOV 4, Amazon agreed to send a check to replace the garage door. The company also promised to reimburse her for any damages to her vehicles
The spokesperson added that Amazon is working on a resolution after KMOV 4 reached out.
‘We’ve reached out to the customer to apologize for the incident and are actively working with them to resolve the issue,’ Amazon said in a statement.
Amazon has now said it sent a check to Haggard to replace the garage door. It also promised to pay for any damages to her vehicles.
‘You are your own advocate, nobody is going to do it for you, make sure you’re keeping on it daily,’ Haggard said.
Amazon and Haggard have been contacted for comment.
